Effective Date: June 1, 2025
Waitigo LLC ("Waitigo," "we" or "us") operates a U.S.-only point-of-sale and online ordering platform. We are committed to protecting the personal data of our customers and complying with applicable U.S. privacy laws (including the California Consumer Privacy Act, as amended by the CCPA and CPRA). "Personal Information" means any data that identifies or can be linked to an individual. We collect, use, share, and retain personal information only as described below.
Waitigo collects the following categories of personal information when you use our POS or online ordering services:
We do not knowingly collect sensitive personal information (such as health, biometric or government ID data) from our customers. In limited cases, we may collect information like age or dietary preferences if you voluntarily provide it for reservation or ordering features.
We use personal information primarily to provide and improve our Services. For example:
In all cases, we limit use of your personal data to the purposes described above, or purposes for which we have obtained your consent.
We do not sell your personal information to third parties. We share your data only with trusted parties that need it to provide our Services or as required by law:
Except as described above, we will not share your personal data without your permission. We also may disclose aggregated or de-identified data for any purpose.
We retain personal information only as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. In general, we consider factors such as the sensitivity of the data, our need to complete transactions or support our Services, and any retention period required by law. For example, payment information might be retained to comply with financial regulations or to honor returns/refunds, then securely deleted. When data is no longer needed, we delete or de-identify it.
Waitigo respects the rights you have under U.S. privacy laws. Under the California Consumer Privacy Act (CCPA/CPRA), California residents have rights to know, access, correct, delete their personal information, to limit its use, and to opt out of its sale or sharing. Similar rights may be available under other state laws (e.g. Virginia's CDPA, Colorado's CPA, etc.). In particular:
To exercise these rights, please contact us at privacy@waitigo.com (or via the Contact Information below). We will verify your identity (as required by law) before responding to requests. For California residents, we will comply with CCPA verification procedures. You may also designate an authorized agent to make requests on your behalf. We will respond to verified requests within the timeframes required by applicable law. (Note: We may decline requests when legally permitted, such as to protect the rights of others or complete a transaction.)
In addition, you have the right to opt out of any marketing communications at any time (see Email Communications below).
Current Practice: Waitigo does not use cookies, web beacons, or similar tracking technologies on our website or apps at this time. We do not collect location data from your device.
Future Use: If we decide to use cookies, analytics tools, or online advertising, we will update this policy and give you notice. For example, California law requires websites to notify users before placing cookies and to respect opt-out requests. We would implement compliant mechanisms (such as a notice banner and a "Do Not Sell/Share" link) so that you can control any cookie-based tracking. You will always have the ability to control or disable cookies via your browser settings.
For more about cookies: Websites subject to U.S. law (like the CCPA) generally do not require opt-in consent for cookies, but they must inform you of cookie use and allow you to opt out of data "sales." We will follow these requirements and best practices at all times.
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. For example, our website uses industry-standard encryption to secure data in transit, and we restrict access to your data within our company on a need-to-know basis. For payment information, we rely on PCI DSS–compliant payment processors and encryption. However, no security system is infallible. We cannot guarantee absolute security of the information provided to us. If a data breach occurs, we will follow applicable breach-notification laws to inform affected users.
Our Services are intended for users aged 13 and over. We do not knowingly collect personal information from children under 13. If we learn we have inadvertently collected data from a child under 13, we will promptly delete that data. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to have it removed.
We may update this Privacy Policy from time to time (for example, to reflect changes in our business or legal requirements). When we make changes, we will revise the Effective Date above and post the updated policy on our website. We encourage you to review this page periodically for any updates. We may amend this notice by posting a new version on our site with appropriate notice.
If you have any questions or concerns about this Privacy Policy or our practices, or to exercise your privacy rights, please contact Waitigo at:
We will do our best to address your inquiries promptly and in accordance with applicable law.
Last updated June 1, 2025.